Shaping equitable, data-informed experiences at scale
As an Experience Intelligence leader, I’ve led teams, transformed enterprise products, and built experiences that help millions navigate healthcare with clarity and trust.
My Approach
Research isn’t just about gathering insights; it’s about making them actionable. I lead with curiosity, clarity, and collaboration, helping organizations align around shared goals. I bring a methodical approach grounded in psychological principles and foster a culture of openness and innovation.
Here’s how I make an impact:
Collaborative Leadership: I create spaces where ideas thrive, engaging cross-disciplinary teams to challenge assumptions and align on strategies.
·Strategic Problem-Solving: I master ambiguity by analyzing patterns, identifying gaps, and translating insights into forward-thinking solutions.
Rigorous Research Methods: My diverse background allows me to approach problems with flexibility, employing both conventional and adaptive research methodologies.
Mentorship and Growth: I nurture team talent, encouraging experimentation, and empowering individuals to take purposeful risks that drive innovation.
Whether defining product strategies or aligning multi-disciplinary teams, my goal is to foster meaningful change through actionable research and human-centered designs.
Digital Capabilities Beta Testing
Operationalizing Feedback at Scale
I co-founded and launched a company-wide employee beta testing panel to de-risk digital features pre-launch. With 1000+ participants and integrated workflows, the panel enabled fast, targeted feedback loops across apps and platforms—streamlining testing, surfacing critical insights, and improving outcomes.
Spotlight Projects
Inclusive Experience Strategy
Designing for Access, Trust, and Equity
I led company-wide initiatives to embed inclusive design across the healthcare ecosystem—shaping journeys for older adults, caregivers, rural users, and others often left behind by digital innovation. This work built scalable systems that centered trust, accessibility, and dignity from registration to post-login experiences.
Saint Louis UX Research Lab
As UX Lab Manager, I transformed our in-house lab into a flexible, inclusive research hub that prioritized real-world voices—particularly those missed by remote studies. From managing tools and systems to evolving our approach, this space became a cornerstone for equitable healthcare design.
Let’s Talk
Ready to accelerate innovation? I bring strategic, actionable research that drives results.